jiongy Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jiongy ("jiongy", "we", "us", "our") collects, processes, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who access or use the jiongy online gaming platform available at jiongy.org and any related mobile-optimised interfaces or services (collectively, the "Platform").

jiongy is committed to protecting your privacy and processing your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), and the issuances of the National Privacy Commission (NPC) of the Philippines. Where our operations involve the personal data of individuals in other jurisdictions, we apply equivalent standards as required by applicable law.

By accessing the Platform, creating a jiongy Account, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the jiongy Platform.

2. Who We Are

jiongy is the operator of the online gaming platform at jiongy.org, providing casino games, live dealer services, slots, crash games, bingo, and sports betting services to eligible players in the Philippines. jiongy operates under the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR).

For the purposes of the Philippine Data Privacy Act, jiongy acts as the Personal Information Controller (PIC) in respect of the personal data of registered players and website visitors. Our designated Data Protection Officer (DPO) may be contacted using the details provided in Section 14 of this Policy.

3. Data We Collect

jiongy collects personal data through several channels: directly from you when you register an account or contact us, automatically when you use the Platform, and from trusted third-party verification and payment partners. The categories of personal data we collect include the following:

3.1 Account Registration Data

• Full legal name as it appears on government-issued identification;
• Date of birth (used to verify that you meet the 21+ age requirement);
• Email address and mobile phone number;
• Residential address (province, city/municipality, barangay, zip code);
• Username and encrypted account password.

3.2 Identity Verification (KYC) Data

• Scanned or photographed copies of government-issued ID (e.g., Philippine passport, UMID, driver's licence, PhilSys national ID, SSS card);
• Proof of address documents (utility bills, bank statements dated within three months);
• Source of funds declarations where required under our AML obligations;
• Facial verification data (biometric-category data) where an automated liveness check is used during KYC — this is processed only with your explicit consent and retained only for the duration necessary to complete verification.

3.3 Financial and Transaction Data

• Deposit and withdrawal amounts, timestamps, and transaction reference numbers;
• Registered payment method identifiers (e.g., GCash-registered mobile number, BDO or BPI account number suffix — never full account numbers or PINs);
• Cryptocurrency wallet addresses used for USDT transactions;
• Wagering history and game activity records.

3.4 Technical and Usage Data

• IP address and approximate geolocation (region/city level);
• Device type, operating system, and browser information;
• Session timestamps, pages visited, and features used on the Platform;
• Cookie identifiers and similar tracking technologies (see Section 7).

3.5 Communications Data

• Live chat transcripts and email correspondence with jiongy customer support;
• Survey responses and feedback you voluntarily submit;
• Records of any complaints or disputes raised with jiongy.

4. How We Use Your Data

jiongy uses your personal data for the following purposes:

Purpose	Data Used
Creating and managing your jiongy Account	Registration data, contact details
Verifying your identity and age (KYC)	KYC documents, facial verification data
Processing deposits and withdrawals	Financial and transaction data
Providing customer support	Account data, communications data
Preventing fraud, collusion, and money laundering	Transaction data, technical data, KYC data
Complying with PAGCOR reporting obligations and Philippine AML law	Account, KYC, and transaction data
Personalising your gaming experience and promotions	Usage data, wagering history, preferences
Sending service notifications and, with consent, marketing communications	Email address, mobile number
Improving Platform performance and user experience	Technical and usage data, anonymised analytics
Responsible gaming monitoring and intervention	Wagering history, session data, account flags

5. Legal Basis for Processing

Under the Philippine Data Privacy Act (RA 10173), jiongy relies on the following legal bases to process your personal data:

• Contractual Necessity: Processing required to perform our obligations under the jiongy Terms and Conditions — including Account management, payments, and game delivery.
• Legal Obligation: Processing required to comply with Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and NPC requirements.
• Legitimate Interest: Processing for fraud prevention, platform security, responsible gaming monitoring, and improving our services — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, optional personalisation features, and biometric-category data used during KYC liveness checks. You may withdraw consent at any time without affecting prior processing.

6. Data Sharing and Disclosure

jiongy does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following circumstances:

6.1 Service Providers

We engage trusted third-party companies to assist us in operating the Platform. These include KYC and identity verification providers, payment processors (GCash, PayMaya, BDO, BPI, Metrobank, and USDT network operators), game software suppliers (such as Playtech and Pragmatic Play), cloud hosting providers, and fraud detection services. All such providers are contractually bound to process your data only on jiongy's instructions and to maintain appropriate security standards.

6.2 Regulatory and Legal Authorities

jiongy may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or any other competent Philippine government authority where required by law, court order, or regulatory direction. We will notify you of such disclosures where we are legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jiongy's business, your personal data may be transferred to the relevant successor entity. We will notify affected players via the registered email address prior to any such transfer and will ensure that the receiving entity is bound by equivalent privacy protections.

6.4 Consent-Based Sharing

We will not share your personal data with any other third party without your explicit prior consent, except as described in this Section 6.

7. Cookies and Tracking Technologies

jiongy uses cookies — small text files stored on your device — and similar tracking technologies to operate and improve the Platform. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Required for core Platform functions such as maintaining your login session, remembering your language preference, and processing transactions securely. These cannot be disabled without breaking Platform functionality.
• Analytics Cookies: Used to collect anonymised data about how players navigate and use the Platform, so we can identify popular features, detect errors, and improve user experience. These are activated only with your consent.
• Preference Cookies: Used to remember your optional Platform settings (e.g., display preferences, responsible gaming limits you have set). These persist across sessions for your convenience.
• Marketing Cookies: Where you have consented to receive personalised promotions, these cookies allow us to tailor offers to your gaming preferences. You can withdraw this consent at any time via your Account settings.

You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will affect your ability to use certain Platform features. For guidance on managing cookies in popular browsers used by Filipino players, please refer to your browser's built-in help section.

8. Data Retention

jiongy retains your personal data for as long as your Account remains active and for a further period as required by applicable law and regulation. The following retention periods apply as a baseline:

• Account and KYC data: Retained for a minimum of five (5) years from the date of Account closure, in accordance with PAGCOR record-keeping requirements and AMLA obligations.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: Retained for three (3) years from the date of the last interaction, or longer where a complaint or legal dispute is pending.
• Technical and usage data (cookies, session logs): Retained for up to thirteen (13) months in identifiable form, after which data is aggregated and anonymised.
• Marketing consent records: Retained for the duration of your consent plus three (3) years, to demonstrate compliance with NPC requirements.

When personal data is no longer required and the applicable retention period has expired, jiongy will securely delete or irreversibly anonymise that data in accordance with NPC-recommended disposal procedures.

9. Security Measures

jiongy implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include:

• Encryption in transit: All data exchanged between your device and jiongy servers is encrypted using TLS 1.3 (Transport Layer Security).
• Encryption at rest: Sensitive personal data stored on jiongy servers — including KYC documents and payment identifiers — is encrypted using AES-256 encryption.
• Access controls: Personal data is accessible only to jiongy staff and authorised service providers who have a legitimate need to process it. Role-based access controls and multi-factor authentication are enforced for all internal systems.
• Penetration testing: jiongy conducts periodic third-party security assessments and penetration tests of Platform infrastructure to identify and remediate vulnerabilities.
• Incident response: jiongy maintains a documented data breach response procedure. In the event of a breach likely to result in a risk to the rights and freedoms of affected players, we will notify the NPC within 72 hours and will notify affected individuals without undue delay.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173) and its IRR, you hold the following rights with respect to your personal data held by jiongy:

• Right to be Informed: You have the right to know what personal data jiongy collects and how it is used — which is the primary purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data jiongy holds about you, including information on the categories of data, the purposes of processing, and any third parties to whom your data has been disclosed.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held by jiongy. You can update basic Account details (contact number, address) directly via your Account settings.
• Right to Erasure: In certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected — you may request deletion of your personal data. Note that data subject to mandatory legal retention periods (e.g., AMLA-required records) cannot be deleted before those periods expire.
• Right to Object: You have the right to object to processing based on jiongy's legitimate interests, including direct marketing. Where you object to marketing, we will cease processing your data for that purpose immediately.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe that jiongy has processed your personal data in violation of RA 10173, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact jiongy's Data Protection Officer using the details in Section 14. We will respond to all verified rights requests within fifteen (15) business days. We may require you to confirm your identity before processing a request to protect your data from unauthorised access.

11. Children's Privacy

If jiongy discovers that personal data has been collected from a person under 21 years of age, that Account will be immediately suspended and all personal data associated with the Account will be securely deleted as soon as practicable, in compliance with RA 10173 and the Special Protection of Children Against Abuse, Exploitation and Discrimination Act (RA 7610). Any deposits made from an underage Account will be returned to the original payment source following identity verification of the account holder.

If you are a parent or guardian and believe that a minor has accessed jiongy or provided us with personal data, please contact our support team or DPO immediately at the contact details in Section 14.

12. International Data Transfers

jiongy's primary data processing infrastructure is located within the Philippines. Some of our trusted service providers — including game software suppliers and cloud infrastructure partners — may process data on servers located outside the Philippines. Where such transfers occur, jiongy ensures that appropriate safeguards are in place, including:

• Contractual data processing agreements that impose equivalent privacy protections to those required by RA 10173;
• Transfers only to jurisdictions that the NPC has recognised as providing adequate levels of data protection, or to providers certified under equivalent international frameworks;
• Regular review of cross-border data transfer arrangements to ensure continued compliance.

You may request further information about specific cross-border data transfer arrangements by contacting our DPO.

13. Changes to This Privacy Policy

jiongy reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or Platform functionality. When material changes are made, we will:

• Post the revised Policy on this page with an updated "Last Updated" date;
• Display a prominent notice on the Platform homepage for a minimum of seven (7) days; and
• Where practicable, send a notification to your registered email address summarising the key changes.

Your continued use of the jiongy Platform after the effective date of any revised Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how jiongy protects your personal data. The version of this Policy that was in effect at the time of your most recent interaction with jiongy governs that interaction.

14. Contact and Data Protection Officer

If you have questions about this Privacy Policy, wish to exercise your data privacy rights, or need to report a suspected data breach or privacy concern, please contact jiongy's Data Protection Officer (DPO):

• Channel: Live Chat on the jiongy Platform (available 24/7, Philippine Standard Time)
• Written Enquiries: [email protected] (plain text — not a clickable link)
• Response Target: Within 15 business days for formal data privacy requests; within 24 hours for general support queries

When contacting us about a data privacy matter, please include your registered Account username, a clear description of your request or concern, and any relevant reference numbers. This helps us locate your records quickly and respond accurately.

If you are not satisfied with jiongy's response to a data privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC), whose contact details and complaints procedure are publicly available on the NPC's official website.